Complaints Policy
We want to ensure that your matter is dealt with efficiently, however if you are unhappy with the services, we have provided then you have a right to complain. The Legal Ombudsman service has been operational since October 6th, 2010, and is ultimately responsible for ensuring that complaints are dealt with appropriately.
Before registering a complaint with the Legal Ombudsman, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this point. If you are still dissatisfied you can then involve the Legal #Ombudsman. For more information on how the Legal Ombudsman works please visit the Legal Ombudsman website.
What do to if we cannot resolve your complaint?
In normal circumstances, you are required to register a complaint within one year. You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm’s complaints procedure. In summary:
• You must register your complaint with us within one year.
• The Legal Ombudsman expects you to give us 8 weeks to try to resolve your complaint.
• After this time, you can contact the Legal Ombudsman (but you must do so within 6 months)
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am & 5pm.
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
